Terms and Conditions

Effective Date: 13 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Best Guest ANZ website (“Website”), operated and hosted by K&K Aus Pty Ltd (“K&K Aus”, “we”, “us”, or “our”) on behalf of the relevant brand owner.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Website Use

This Website is provided for informational, commercial, and e-commerce purposes. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website.

You must not:

  • Use the Website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorised access to the Website or associated systems.
  • Introduce viruses, malicious software, or harmful code.
  • Interfere with the operation, security, or integrity of the Website.
  • Reproduce, distribute, or exploit Website content without prior written consent.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, pricing, images, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Correct errors or omissions.
  • Modify product specifications.
  • Update pricing without notice.
  • Limit product quantities.
  • Refuse or cancel orders where necessary.

Product images are provided for illustration purposes and may vary slightly from actual products.

3. Orders and Acceptance

Submission of an order does not constitute acceptance of that order.

All orders are subject to review and acceptance by K&K Aus Pty Ltd.

We reserve the right to decline or cancel any order, including where:

  • Product availability is insufficient.
  • Pricing errors occur.
  • Payment cannot be authorised.
  • Fraudulent or suspicious activity is suspected.

If an order is cancelled after payment has been processed, a refund will be issued using the original payment method.

4. Pricing and Payments

All prices displayed on the Website are in Australian Dollars (AUD) unless otherwise stated.

Applicable taxes, delivery charges, and other fees may be added during checkout.

Payments are processed securely through Square, our third-party payment processing provider.

By submitting payment information, you authorise Square and K&K Aus Pty Ltd to process the transaction for the amount specified.

K&K Aus Pty Ltd does not store full credit card or payment card information on its systems.

5. Shipping and Delivery

Delivery timeframes are estimates only and may vary due to circumstances beyond our control.

Risk in products passes to the customer upon delivery.

Customers are responsible for ensuring that delivery information provided is accurate and complete.

Additional shipping terms may be specified at the time of purchase.

6. Returns and Refunds

Returns, exchanges, and refunds are subject to the requirements of the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to consumers under applicable law.

Where eligible, refunds will be processed using the original payment method.

Specific product return policies may be published separately and form part of these Terms.

7. Intellectual Property

All content on this Website, including text, graphics, images, logos, product information, branding, design elements, and software, is owned by or licensed to K&K Aus Pty Ltd, the brand owner, or their respective licensors.

You may view and use Website content solely for personal or business evaluation purposes.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

8. Third Party Services

The Website may contain links to third party websites or utilise third party services, including payment processors and analytics providers.

These third party services operate under their own terms and privacy policies.

K&K Aus Pty Ltd is not responsible for the content, security, or practices of third-party websites or services.

9. Google Analytics and Cookies

This Website uses cookies and similar technologies to improve functionality, understand visitor behaviour, and enhance user experience.

We use Google Analytics to collect aggregated information regarding Website usage, including pages visited, traffic sources, device information, and general geographic information.

By using this Website, you consent to the use of cookies and analytics technologies as described in our Privacy Policy.

Users may manage cookie preferences through their browser settings.

10. Limitation of Liability

To the maximum extent permitted by law, K&K Aus Pty Ltd excludes all liability for any direct, indirect, incidental, consequential, special, or economic loss arising from:

  • Use of the Website.
  • Inability to access the Website.
  • Website interruptions or errors.
  • Reliance upon Website content.
  • Viruses or other harmful components.

Where liability cannot be excluded by law, our liability is limited to the minimum extent permitted under applicable legislation.

11. Warranties

The Website is provided on an “as is” and “as available” basis.

While we strive to ensure the Website remains accurate and operational, we do not guarantee that:

  • The Website will be uninterrupted.
  • The Website will be error-free.
  • All information will always be current, complete, or accurate.

Nothing in these Terms excludes statutory guarantees provided under Australian Consumer Law.

12. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and disclosed.

By using the Website, you consent to the handling of personal information as described in our Privacy Policy.

13. Changes to These Terms

K&K Aus Pty Ltd may update these Terms at any time without prior notice.

Updated Terms will become effective when published on the Website.

Continued use of the Website after changes have been published constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising from or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

K&K Aus Pty Ltd
Email: hello@kkaus.co
Website: https://bestguestanz.com

Last Updated: 13 August 2026